FREQUENTLY ASKED QUESTIONS
Do you ship overseas?
Yes, we do. We ship overseas by DHL or EMS.
Please check the shipping fee and other details on the shopping guide.
Note; Please be informed that customs clearance fee, import duties and consumption tax may apply to your order.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying. Thank you for your understanding.
I want to have a name on the knife, can you do thatfor me?
Yes, we can do that for free. Please let us know the details when you order.
Please note that you cannot cancel the product after name engraving is done.
I want to give a Sugimoto knife to myfriend. Do you have any gift wrapping service or something else.
Yes, free gift wrapping service is available.
We also recommend name engraving too.
Will you sharpen my kitchen knife for me?
Yes, we have knife sharpening service.
How much does it cost to sharpen a knife?
It depends on your knife length and condition.
Is it possible to fix my damaged handle?
Yes, it’s possible to fix, but it depends on the condition.
We accept all our products. Please ask about the other products.
*Japanese style knife handles
It’s possible to fix them if the tang is
And it takes about 1 hour to fix if you drop your knives off at the Tsukiji store before 2pm.
The price starts from 1000yen.
*Western style knife handles
It’s possible to fix them if the tang is not decayed. And it takes about 1 month to fix it.
We will let you know when it’s ready. The price starts from 3500yen.
We do not accept other brands of Western style knives because the shape of the handles are different depending on the brands/makers.
*Chinese style knife handles
We can fix any condition. But the price and waiting time are depending on the condition.
The price starts from 3000yen.
Ask us about the details.
We do not accept other brands of Chinese style knives because the shape of the handle is different depending on the brands/makers.
I want a knife that is the same as I have.
Please check the product number first (Check on the back side if it’s western.
Check on the bottom of the wooden handle if it’s Japanese).
Or you can search on our website. You need to check your knife’s type, steel and length
I only want to purchase a wooden sheath for my knife.
We recommend you to come and purchase it at the store because our wooden sheath is handmade so it needs to fit with your knife.
Our wooden sheath would not fit with other brands.