Customs duties, import taxes, and related fees may be imposed by the destination country.
Please note that all customs clearance procedures and any associated payments are the sole responsibility of the purchaser in the destination country, and we are therefore unable to intervene in or manage customs procedures on behalf of the purchaser.
Before placing an order, we kindly ask that you review the details below.
We appreciate your understanding. Thank you.
Customs Duties, Import Taxes, and Fees
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When receiving your order, customs duties, import taxes, and related fees may be charged prior to delivery (often upon notice from the carrier) or at the time of delivery, in accordance with the destination country’s regulations.
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These charges are the sole responsibility of the purchaser and are not included in the product price or shipping fee.
- If customs duties or taxes are not paid, the shipment cannot be delivered and the product will not be received.
Please be advised that by placing an order, you acknowledge and accept that customs duties and taxes may be charged prior to or at the time of delivery.
Customs Clearance and DHL / EMS Communication
- Once the shipment arrives in the destination country, all customs clearance procedures and any communications regarding customs duties, import taxes, and related fees will be handled directly between the purchaser and DHL, as we ship exclusively via DHL.
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Our store is unable to intervene in or manage customs procedures after the shipment arrives in the destination country.
Customs Duties Non-Payment and Related Costs
- If an issue occurs due to non-payment of customs duties (including return shipment, abandonment, storage, or disposal), all related fees and charges will be borne by the purchaser. In such cases, we are unable to provide any compensation or reimbursement.
Additional Information on Specific Countries
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For shoppers in the United States: Currently, shipments to the United States may be subject to significantly higher customs duties than in the past, depending on regulations and import classification at the time of entry. Please ensure that you fully understand and accept these conditions before placing an order.
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For shoppers in the United Kingdom: We are currently unable to ship to the United Kingdom. For details, please refer to the following announcement:
⚠️ We Are Unable to Ship to the United Kingdom ⚠️
https://en.sugimoto-hamono.com/blogs/news/we-are-unable-to-ship-to-the-united-kingdom
For further inquiries, please contact us via the following page: https://en.sugimoto-hamono.com/pages/contact